Guided Google review requests for home service pros
Most tools help you ask for a review. small Talk helps your customer actually write one.
Your customer answers a few quick questions about what really happened. small Talk drafts the review from those answers. The customer edits anything, copies it, and posts it to Google.
Send your first 10 requests free →Try the 30-second customer demo ↓No card. No gating. No auto-posting.
Feel it work
From blank box to written review.
Riverbend Lawn just finished a fall cleanup and bed edging at your home and texted you a link. Choose anything that matches what happened.
The highlighted choices are example customer answers.
Start free — 10 requests on us · no card
Without small Talk
“what do I even say?”
same taps, no blank page ↓
Without small Talk this is a blank box and a closed tab. With it ↓
Illustrative 4-star draft
Riverbend Lawn handled our fall cleanup and bed edging. They cleared the leaves out of the planting beds. One corner near the fence was missed. The final price matched the quote.
Illustrative 4-star draft
Riverbend Lawn, fall cleanup and bed edging. Price matched the quote. Missed one corner by the fence. Leaves out of the beds.
With small Talk · Illustrative 4-star draft · one
“Riverbend Lawn handled our fall cleanup and bed edging. They cleared the leaves out of the planting beds. One corner near the fence was missed. The final price matched the quote.”
With small Talk · Illustrative 4-star draft · two
“Riverbend Lawn, fall cleanup and bed edging. Price matched the quote. Missed one corner by the fence. Leaves out of the beds.”
Same answers, different words, every time.
The example rating stays fixed. Your choices shape only the draft. They copy the one they like and head to Google themselves.
Start free — 10 requests on us · no card
How it works
Three taps. About thirty seconds.
Ask while it’s still fresh.
Text the guided link the moment the job wraps — while your customer still remembers the crew, the edges, the spotless yard.
Customers tap. Customers don’t type.
A rating, a few prompts about what stood out. No blank page, no homework, no “I’ll get to it later.”
Your customer reads it, fixes anything, posts it.
The draft uses only your customer’s answers. The customer approves every word and posts from their own Google account. Nothing is auto-posted — ever.
The house rules
We’d rather lose the sale than fake the review.
The draft starts with the customer’s answers. The customer edits anything and approves every word.
The customer posts it from their own Google account. Nothing is ever auto-posted.
No review gating. An unhappy customer can post publicly or send private feedback. Both options stay equally available. Nothing is hidden or blocked.
We never call a copied review posted. The last step small Talk can confirm is copied and headed to Google.
A thoughtful four-star beats a hollow five — every time.
After you send
See whether each customer opened, started, or copied the review.
small Talk tracks the handoff it can actually see: sent, opened, started, copied, or private feedback. It never calls a copied review posted.
Example request timeline
What small Talk can see- Request sentThe review request went out by text.
- Link openedThe customer opened the guided review link.
- Review startedThe customer moved into the guided questions.
- Copied and headed to GoogleThe review was copied and Google opened. This is not a confirmed post.
If the customer chooses private feedback, it appears in this same request detail. The public option stays available.
Who it’s for
Prompts that sound like your business.
Drain repair should not sound like auto detailing, a haircut, or a coffee order. small Talk changes its prompts to fit what your customer actually experienced.
No CRM required. Send directly with a customer name and a phone number or email.
When a review needs a reply
You won’t stare at another blank box.
For review text customers share through small Talk, you can draft a thoughtful response from their words, edit it, and copy it when you are ready to reply.
“Solid work on the water heater. Took a little longer than I expected but it’s working great now.”
Suggested reply
Thanks, Marcus! Glad it’s running well. You’re right that this one took a bit longer — we wanted it dialed in properly. Appreciate you trusting us with it.
The offer
$79 a month for 500 customer requests. Month to month, no setup fee. Your first 10 requests are free, with no card required.
No gating. No auto-posting. Customers approve every word.
- Guided review links customers actually finish
- 500 customer requests every month
- Add 100 requests for $25 — they stay until used
- Questions matched to your business category
- Batch uploads drip out daily, so your profile never spikes
- A real private-feedback path when someone’s unhappy
- Reply drafts based on customer review text
Before you start
Asked first, every time.
Does small Talk gate reviews?+
No. Every customer gets the same honest choice regardless of rating: share publicly or send private feedback. Both options remain equally available. Nothing is filtered, hidden, or auto-posted.
Are the reviews authentic?+
The draft uses the customer’s answers and does not invent details. The customer can edit anything and approve every word before copying it.
Why not just send my Google review link?+
You can, and you should. The problem is what happens next. Most happy customers open the link, hit “what do I even say?”, and put it off. small Talk gives that customer a few quick prompts, so the experience they already had becomes a review they actually finish.
How does the customer post it?+
One tap copies the review and opens your Google page. Your customer pastes, taps their stars, and hits post. Thirty seconds, done.
What does setup involve?+
Connect your Google Business Profile, confirm what you offer, and send your first guided review link the same day. We’ll guide you through each step.
Do I need a CRM?+
No. Send requests directly with a customer name and a phone number or email. CRM connections will be announced as they become publicly available.
Can I upload my whole customer list?+
Yes. Bring a CSV of past customers and small Talk paces the asks for you, about ten a day instead of blasting everyone at once. A sudden pile of reviews on a quiet profile looks bought to Google’s moderation, so a catch-up list drips out at a believable pace. After you send, you’ll see exactly what goes out today and what’s scheduled for the days after.
Do I need a credit card to start?+
No. Your first 10 review requests are free. We only ask for payment when you’re ready to keep going with real customers.
What happens if I cancel?+
Your plan stays active through the current billing period, then stops renewing. Canceling doesn’t remove reviews customers already posted to Google, and your setup, review links, and history stay saved if you come back.
Send the first ten free.
Send 10 free requests →No card · no gating · customers approve every word